Re: Security v. Privacy (was Re: Is there anything that actuallygets users to fix their computers?)

On Sun, 5 Oct 2003, Jamie Reid wrote:

While we were fighting blaster/nachi and others, we relied heavily on IDS's to generate alerts for the worms, then we disabled their network access and called them. Generic viruses are not an ISP's problem, but a worm is something that affects the prviders infrastructure, and is therefore a network operators business.

Did the users actually believe you when you told them their computer had a worm? How many times did you disable the same user's network access because they didn't actually fix their computer but told you it was fixed? But I have a really important document that has to be sent right now, and I can't wait to fix the computer.