On Mon, Mar 15, 2004 at 12:21:54PM -1000, Randy Bush wrote:
No true in many cases. All I have to prove is it's not the network and then I hand it off to the windows/*nix/<whatever> sysadmins. To prove it's not the network, I don't need to know the end systems in any sort of detail.
to pass the buck, one needs to know nothing. what makes a great noc engineer is taking ownership of the user's problem.
The fact of the matter is, business environments today do not frequently seek specific expertise to solve specific problems, preferring instead to (ab)use existing employees to do more than they were hired to do with less time, less training, and fewer resources than they need. Similarly, "experts" brought in from the outside are usually expected to opine on their areas of expertise as little as possible so that they can be similarly (ab)used to do things other than what they were contracted to do. While taking responsibility for solving problems is an important quality, knowing how to effectively use your time is equally important. On a good note, contract killers seem exempt from this trend. Kelly