On 3/24/21 17:51, james.cutler@consultant.com wrote:
An extension of Mark’s comments could include actually using a voice call if there really is an immediate need — voice message recording is built-in to many smart phones, wireless handsets, and VoIP services. .
And this is where - per my observations in Africa - that I realized that formal literacy is not a prerequisite to digital literacy A good chunk of folk in my region that own smartphones have never been to a school, nor can they read or write in the technical sense. But they all have smartphones, know how to use Facebook, WhatsApp, et al, and communicate at speed using voice notes. I'm not into voice notes, as I type fast or can make a phone call. But for many others, especially folk who either are low on income or cannot read or write English very well, voice notes make plenty of sense because they are part of the messaging app's data bundle, they are easy to use, they work, and they are fast. And no, these users don't care about the infrastructure, until it tells them that they are out of data and need to reload. Mark.