John- Tsk tsk for advertising on Nanog! I believe its against the list Charter. And $24 per domain? Thats highway robbery these days John. If you arent paying $10 or $11 per domain, why register at all? ;-) Check out Dotster, Joker, Ghandi, and a ton of other domain registrars for **cheap** domains. And one can always buy a block from OpenSRS and do as they please. -troy
Um, are you sure you're trying to get through to NANOG? I think you've been trying to get through to NETSOL.
If you're having problems with them and are worried about losing a domain because you can't update information, etc, might I suggest you do what large quantities of others are doing and simply transfer your domain AWAY from the low life %^&#ards?
You can move your domains to a different registrar fairly simply.