re: Process of opening trouble tickets.

From Mark Boolootian: So, my meta-question is: Shouldn't there be an informal arrangement that allows one provider to open a trouble ticket with another provider if the providers peer with one another?

We have always honored trouble tickets from any ISP, and we have opened TT's with MCI. We're a customer of Sprint, so I can't speak of any problems we've had in regards to trouble tickets with Sprint. rob