28 Mar
2003
28 Mar
'03
2:50 p.m.
...then if you have a good reason to ask, they'll help you, and if not, they won't. This should not surprise anybody; that's how NOCCs are.
I guess we'll have to wait for Allegiance customers "leak" the information. The leaks may not be as accurate as if the information came directly from Allegiance. Other providers such as AT&T, Earthlink, MFN, RCN have a different philosophy about providing information concerning their network status. Not all NOC's are the same.
Yeah, and you'll have to wait for a while since our business unit - who is a customer and has called repeatedly both the NOC and their sales team - has received nothing beyond "we don't know what's wrong". Eric :)