got any good documents ?

I am preparing to give a presentation to end-users about using ATM technologies in their environments. I'm doing well, with the exception of finding a way to "dumb-down" ATM addressing. Might any of you have already dealt with this issue...say perhaps with your managers? :=) If you have a document which might assist me with reducing the overhead required to explain this, and you don't mind me borrowing some of the context... please zap it my way. It will be greatly appreciated. Kevin Brown kevin@teamhuber.com