AT&T MIS Testing Center Manager

Is there a manager in the AT&T MIS Testing center by chance on the list, or anyone have a contact that can put me in direct touch with one? I've got one circuit out of a bonded set that the testing center has had in a loopback now for almost 24 hours and after level 3 escalation, it's still not normaled up, my csu still shows a loop up, and all calls today, approx 1 every hour and half for the last 8 hours has resulted in "We show the smartjack tested good, but we're showing that it's looping back toward the CSU, we'll open up a ticket with the testing center to request the loop be removed." Thanks. -- Micheal Patterson