On Tue, 15 Apr 1997, Robert Bowman wrote:
This product is unbelievable. I am putting in my requisition to triple my support staffing now so we can deal with the onslaught of people using a product that provides less than desirable results :)
I plan to do something much simpler, and IMHO, much more appropriate. Install procmail to filter these messages and file them for possible future examination. Also reply with an auto-generated email that thanks the person for sending the message and notes that due to the large number of such machine generated email inquiries it is not possible for a human being to reply to each one but they are being examined for possible action. And then, after looking through some of these, I will have a filter that sorts them into two piles, /dev/null and another pile with messages which appear to contain useful information. In fact, if I can clearly identify messages that are meaningless using procmail, I will even select separate autogenerated messages. For the ones that go straight to /dev/null I will explain why the VitalSigns product is generating flawed reports and I will point the person to a URL with more information, hopefully info on how to configure VitalSigns to NOT generate flawed reports. So don't ask for more staff, just file the messages for now. procmail is your friend. Michael Dillon - Internet & ISP Consulting Memra Software Inc. - Fax: +1-250-546-3049 http://www.memra.com - E-mail: michael@memra.com