While Jason obviously has the most authoritative perspective, I want to also mention Comcast's "we're on it" department, and their self-described no-wait hotline at 866-671-5645, as has been publicly described (links below). http://www.comcast.com/onit http://dealnews.com/features/Comcast-Wants-to-Win-You-Over-with-an-Exclusive -No-Wait-Hotline/1119817.html http://www.theverge.com/2014/8/7/5971857/we-re-on-it-comcast-customer-servic e-employees-cards Tony Patti CIO S. Walter Packaging -----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Livingood, Jason Sent: Monday, February 23, 2015 11:05 AM To: Peter Loron Cc: nanog@nanog.org Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23) FWIW, if you phone support you generally end up with a tier-1 person. In cases where people have more technical background, you may want to try things that land in more senior levels of Care (or even get checked by engineering directly) such as: - Customer support forums: http://forums.comcast.com/comcastsupport/ - Twitter: @ComcastCares https://twitter.com/comcastcares - Broadband Reports forum: http://www.dslreports.com/forum/comcast - Reddit: http://www.reddit.com/r/comcast - Jason On 2/23/15, 1:25 AM, "Peter Loron" <peterl@standingwave.org<mailto:peterl@standingwave.org>> wrote: Apologies for a bit off topic, but I'm trying to get an issue resolved and am having trouble reaching anybody who seems clue positive