If you always e-mail jake@telco.com instead of noc@telco.com for your issues, you may end of in a situation where Jake is gone, on vacation, or simply moved on to accounting.

Plus, Jake hates this. He might pretend to be your friend but he's getting paid to do that. Nothing more annoying than having a customer demand to work with Jake when Jake has 20 other things going on and literally anyone else on the team can help you.

Once you're known within the right team, it should be easy to get prompt responses.

Exactly. Show the team that you know what you're talking about and that you're not belligerent and people will be more than happy to work with you.

- Mike Bolitho

On Wed, Jan 29, 2020 at 9:16 AM Sabri Berisha <sabri@cluecentral.net> wrote:

----- On Jan 29, 2020, at 12:40 AM, Ronald F. Guilmette rfg@tristatelogic.com wrote:

Hi,

> (I have a standing policy of never attempting to converse with unaccountable
> anonymized role accounts. Based on past experience, this is without
> exception an utter waste of my time.)

In the real world, this should be the exact opposite. People move teams, leave companies. If you always e-mail jake@telco.com instead of noc@telco.com for your issues, you may end of in a situation where Jake is gone, on vacation, or simply moved on to accounting. Once you're known within the right team, it should be easy to get prompt responses.

I'm surprised about the lack of response from FT/DT though.

Thanks,

Sabri