On 27 Apr 2009, at 04:24, Suresh Ramasubramanian wrote:
If your email and phone communications are down due to a connectivity break, and your customers get connectivity from you [assume no backup links, by default .. you'd be surprised at how many smaller customers get by with a single link and no backups at all. If their connectivity is down too - they just cant get to twitter right?
Twitter, in line with the subject line, has got out of band - updates by SMS. So the general lesson is that even organisations with single homed connectivity can post updates to colleagues, peers, customers, if they build tools that let them do so from their cellphones... whether this is via twitter or an externally hosted blog, or status page, or something else. Andy