Our (Netflix) call center has been trained on how to handle calls for false positive issues with proxy/VPNs. If you don't achieve an acceptable result, please feel free to reach out - but believe it or not, they are the best ones to handle. -Dave On Thu, Jan 28, 2016 at 5:36 AM, chris <tknchris@gmail.com> wrote:
especially if these types of situations are handled on par with the way abuse and spam reports are handled
customer will report being blocked to netflix, netflix will tell end user to contact isp, customer will call isp and level 1 call center rep will say "we can ping your modem and your service is up we dont see a problem, if you are having a issue with a specific service please contact your service provider"
and the infinite loop begins, customer gets frustrated, everyone loses
welcome to hell :)
On Wed, Jan 27, 2016 at 3:15 PM, Owen DeLong <owen@delong.com> wrote:
On Jan 27, 2016, at 07:12 , Jared Mauch <jared@puck.nether.net> wrote:
On Jan 26, 2016, at 7:33 PM, Andrey Yakovlev <andy.yakov@ya.ru>
wrote:
One user had his wife sharing his Netflix account on her iPad while on
a conference to Europe (same account, different countries).
Hmm, I seem to think this one might be quite common, so perhaps should be tied closer to the device vs account level.
- Jared
This is all going to get a whole lot more entertaining with the combination of MIP6 and IPv4 CGNAT.
Owen