Netflix OCA Contact

I'm looking for somebody at Netflix that can help me resolve an issue with their ticketing system. A couple of years ago, they told us that we did not have enough traffic to get an OCA but they would continue to monitor it. I tried to check in with them again and it just auto-closes the ticket saying that one is open. I tried to reply to the old ticket but I haven't gotten a response for a couple weeks. I have no doubt they are busy but I'm trying to make sure I'm not stuck in a folder filed away somewhere. I had somebody that I thought might be able to resolve it from the inside but I haven't heard back on that either. Please contact me directly if you can help! Mark Spring Director of Network Engineering NKTelco, Inc.