Brandon Grant (brandon) writes:
I am currently evaluating my options for an open source trouble ticket management system that is based on assets (the trouble ticket is opened on a particular server, network element, etc.).
Hi Brandon, Maybe RT (already mentioned) could do the trick -- it's a matter of choosing how you will set up the system, i.e.: number of queues, custom fields, etc... Since it's ticket centric, it really doesn't matter how many servers or assets you have.
Also, I am hoping to find a tool that can tie in with SNMP software so I can have tickets auto-generated for certain types of SNMP traps or polling failures.
That's not really dependent on the ticket system. I've done this with Trac and RT: it's more a matter of whether the NMS platform allows triggers (arbitrary actions) to be tied to events, and also in which cases. It's trivial with Nagios to open tickets on down or unreachable events. You could even instrument the script to update the ticket (never close a ticket automatically!) every time a new event related to this equipment took place.
1. OTRS.org
2. GLIP-project.org
You mean http://www.glpi-project.org/ -- I've heard it should be quite complicated to setup, but have no first hand experience myself. Cheers, Phil