Our listing is misleading. They show me specifically what needs to be done and why and we will act on it. The problem is that they expect me to dig through our customer database and correlate various customers to ROKSO listings. I don't have the resources for this. If they show me where the problem exists I will fix it but so far they do nothing but preemptively block our entire /21 in an attempt to scare us into mass removal of customers. Someone there needs to reply to my questions so I can act on their request. Also, they need to get in touch with ME DIRECTLY before they ban an entire ISP on multiple occasions. I liken their strategy to setting ants on fire and watching them scurry. I've showed a willingness to work with them and correct problems but they think their only option is to list the entire company each time they need something done. Jeff On Mon, Jan 17, 2011 at 4:23 PM, Andrew Kirch <trelane@trelane.net> wrote:
I'm not Spamhaus. I don't necessarily agree with their listing policies, but reading your SBL record, http://www.spamhaus.org/sbl/sbl.lasso?query=SBL100691, it appears that someone from your ISP has been in contact with Spamhaus, and were less than thorough in removing the spam gang you guys signed on (PTR records?), or were less than honest about removing them in the first place. For the rest of my life I will mentally equate "DDoS protection solutions" with "foonet". It hasn't failed me since 2001, and doesn't seem to fail me today.
Andrew
On 1/17/2011 3:15 PM, Jeffrey Lyon wrote:
Someone at Spamhaus please contact me concerning your second consecutive preemptive strike against our IP space.
Fun Fact: No one at Spamhaus has ever successfully sent us an abuse complaint. Also, some rocket scientist decided that their sbl-removals@ box should also filter e-mail so blocked parties can't even get in touch. As such, it will be necessary to reply to jeffrey.lyon@gmail.com vs. @blacklotus.net .
You claim to monitor sbl-removals@ but it seems i've been ignored for several hours.
-- Jeffrey Lyon, Leadership Team jeffrey.lyon@blacklotus.net | http://www.blacklotus.net Black Lotus Communications - AS32421 First and Leading in DDoS Protection Solutions