Hi Ross Tajvar,

Thank you for contacting Shopee!

Your request has been received and is being reviewed by our Customer Service Representative.Your reference case# is 43565028. 

Kindly allow us up to 1 Working Day(s) to revert back to you. If your concern is urgent, please contact us via Live Chat or call us at our customer service hotline +65 6206 6610.

For any concerns in regards to your order purchases, do provide us the Order ID that you may retrieve as below;

"Me" Tab > My Purchases > Click on the order > Scroll down in the order details to find Order ID 

If you are having issues to log in to your account, please provide below details; 

- Current phone number linked to your Shopee account

- Email address 

- Shopee Username 

While waiting for our response, you can also find useful information at out help center at: https://help.shopee.sg

For shipment tracking, you may check the links of our logistic partners below:

1) https://www.ninjavan.co/en-sg/tracking

2) https://www.speedpost.com.sg/track-and-trace

3) https://roadbull.com/

Operation Hours (Closed during Public Holidays):

Live Chat Support (Shopee App Help Centre) : Monday - Sunday (9:00 AM to 10:00 PM)

Call Hotline: +65 6206 6610, Monday - Friday (9:00 AM to 6:00 PM)

Thank you for your patience and have a great day.

Best Regards,

Shopee Customer Service

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