25 Sep
2006
25 Sep
'06
10:35 a.m.
J. Oquendo rambled incoherently, saying in relevant part:
William Allen Simpson wrote:
Especially as I'm not aware of any Network Operator worth their salt that doesn't have regular contact with their support call centers.
Regular contact? As in finding the name of someone who actually has a clue? Not the contact information of some helpdesk goon who doesn't understand the output of a traceroute? As in some helpdesk goon who understands what an AS is?
You are a Network Operator, and you hired support personnel that "doesn't understand the output of a traceroute" and/or "what an AS is?" Perhaps the real problem here is some folks have lost sight of what it means to be a Network Operator?