I really really really find it disgusting that companies have no problem asking for this kind of information!! Its not only Juniper but also other major brands.
Pretty standard capitalism feature. Everyone wants to know what else they might be able to sell you.
I just bought a single switch and I can't update it without sharing all this information.
If you purchased a support contract with the switch, they are legally required to provide you access to software updates. You may wish to remind them of that fact.
If you didn't , you're technically not entitled to software updates anyways. But just make something up for those fields, or create a new account from scratch.
Hi,
I have an handful of Juniper devices (mx204 / QFX5100). I recently
bought a new QFX5110 switch I want to update to a newer software
release.
My account on the Juniper website seems to be disabled and therefor
I send an email to customer care. They replied with a form that I
have to fill in. A couple of of the questions are "$ Revenue
Range", "# of Sales Reps", "# of Office Locations".
"Details of potential opportunities in progress (also Provide)".
I only filled in the form with my own details (name, email address,
etc..) and said I refused to give information about the other
questions. Juniper (customer care) replied with "Please note we
need these details to reinstate the account. We can not proceed if
the form is incomplete. "
I really really really find it disgusting that companies have no
problem asking for this kind of information!! Its not only Juniper
but also other major brands.
I just bought a single switch and I can't update it without sharing
all this information.
I'm I do only one that feels this strongly about this?