GTT IPVPN - Vienna - Circuit offline since maintenance.

Hi everyone, We've have a IP-VPN circuit that has been down for the past 15 hours or so in Vienna. We are receiving the routes from the GTT BGP but we cant reach the equipment itself. GTT have confirmed a backbone issue but they have been unresponsive since. Anyone is aware of issues? Anyone from GTT can reach out off-list to figure out the status of the incident? Thanks