On 12/28/20 9:11 AM, Aaron Wendel wrote:
> Actually our free service doesn't have limitations, has an SLA, no
> time/term restrictions, a CPE, support, etc.
How do SLA refunds work on free service? Do you just pay them some cash
value instead of credits?
I find SLA refunds are meaningless anyway. The SLA is more about stating what level of service is expected. Then we can tell if we succeeded or failed in delivering what was expected. In the case of failure nothing can fix that other than a plan for how it can be improved going forward. Getting money back will usually not do much to fix the hardship poor service put you through.
Regards,
Baldur