On 5/Feb/15 22:05, Bryan Tong wrote:
We've been on Cogent for 3 years now.
I have to say the experience has been nice. Good sales, great NOC. We even had a dirty fiber issue with their uplink (due to the MMA owner) and Cogent stayed on the phone with me for hours and got it handled before we hung up the phone. So great NOC too.
We pick up Cogent as one of our upstreams, primarily for who they have on-net that others do not (or can be accessed "shorter" through). We haven't had any major issues. The sales folk were persistent, but the turn-up was good as has been contact with the NOC (primarily to get BGP prefixes updated regularly). We use NTT too, and a bunch of others, and the experience has generally been the same, i.e., nothing major to complain about. Then again, close to 70% of our non-African traffic is peered away at the 4x major exchange points in Europe, and the upstreams only cover the rest. So there could be some co-relation there. Mark.