[ On Sunday, November 19, 2000 at 12:53:45 (-0800), Roeland Meyer wrote: ]
Subject: RE: Operational impact of filtering SMB/NETBIOS traffic?
Customer retention via fear mechanism has always been abhorent to me. They usually are intelligent enough to realize that removing the source of the fear is a good-thing<tm>.
One way or another.... Either he's afraid of you, or you're afraid of him. :-)
Exactly the case, most of the time. What many techies don't understand that a fearful customer is one whom will not be a repeat customer.
Well, actually, it's really a matter of whether or not he trusts you. If not then you probably shouldn't want him as a (repeat) customer. -- Greg A. Woods +1 416 218-0098 VE3TCP <gwoods@acm.org> <robohack!woods> Planix, Inc. <woods@planix.com>; Secrets of the Weird <woods@weird.com>