Welcome to the world of being a CUSTOMER of SBC... It doesn't get any better if you're paying them for service... I would have to say SBC is at the top of the list for poor security response and is one of the few companies I deal with that you can't actually reach anything other than a recording saying to send email which will in most cases never be answered... I still have open security issues that are 3+ months old that have never been replied too... On Mon, Sep 02, 2002 at 06:35:13PM -0700, John M. Brown wrote:
Just as I post "good jobs" to those that have respond quickly to active security issues (read NOT spam), I'll post those that stall and are less than responsive.
Calling any security person at SBC. Your customer 65.71.193.155
is currently performing actions against networks we help manage and those actions are impacting their ability to provide service.
over 8 hours ago, an email was sent to your published abuse@ address an there has been no reponse, yet the traffic continues.
A call to the NOC number listed for the IP block, yielded a " can't help you, send email to abuse@, they will get to it when they do. With no ability to escalate given email failure"
The attack has been underway for over 12 hours.
If you have valid, helpful (solves this attack problem), and are from SBC, please reply PRIVATELY, so as not to invalidate the NANOG S/N ratios.
We now return you to heavy discusions about SMTP headers, there legality, and other such standard NANOG topics.
cheers
john brown