4 Sep
2000
4 Sep
'00
12:51 p.m.
Brett Frankenberger wrote:
Ask for an SLA that pays you, say, $100,000 if they miss the mark. You won't get it, because know they're going to miss the mark. They can afford to do so, as long as they don't miss it often, and they keep the costs of missing it low enough.
Irrelevant. Ameritech is getting spanked for not crediting customers who have had outages; the cost of the SLA doesn't matter. -- North Shore Technologies, Cleveland, OH http://NorthShoreTechnologies.net Steve Sobol, BOFH - President, Chief Website Architect and Janitor Linux Instructor, PC/LAN Program, Natl. Institute of Technology, Akron, OH sjsobol@NorthShoreTechnologies.net - 888.480.4NET - 216.619.2NET