On Jul 18, 2007, at 5:05 PM, Jason J. W. Williams wrote:
Hello,
We're having some serious issues with Earthlink's mail servers connecting 8-10 times to our servers to send a single message. The target is one of our e-mail security customers and really need to get in touch with the Earthlink NOC to find out why they are retrying when we are successfully accepting the message. Unfortunately, the NOC number's been removed from puck.net, and after being shuffled to 4 different departments at Earthlink we're being told to e-mail abuse@earthlink.net. We've been trying to get this resolved for 6 months with Earthlink (noc@earhtlink.net) and its to a pain point where really do need to resolve the issue.
If anyone could point us in the right direction, or if you're with Earthlink contact us off-list it would be really great. Thank you in advance.
Best Regards, Jason Williams DigiTar Support williamsjj@digitar.com
The NOC list at puck.nether.net doesn't seem to work. You can reach our NOC at 404-81-0770 x22277. You may have to open a ticket to get a problem directed to someone with specific skills to handle it. I'll contact you off line to try to get this resolved. David Hester Sr Network Engineer Earthlink