We run into it all the time when using the Comcast-provided "business class" equipment and a non-Comcast SIP provider. When we had a fiber hand-off from Comcast (about 3 years ago) and used a non-Comcast SIP provider we had no issues. -A On Wed, Sep 11, 2024 at 3:46 PM Brandon Ambrose <bpambrose97@gmail.com> wrote:
Does this apply only to customers using their proprietary gateway or customers on a CGNAT service with them?
I have been a Comcast customer for years, with my own equipment, and have never had issues using Polycom SIP phones on RingCentral.
This is getting a little concerning for me as we are planning to roll out SIP phones direct to users at home soon.
Brandon Ambrose Network Administrator On Sep 11, 2024 at 6:15 PM -0400, Matt Hoppes < mattlists@rivervalleyinternet.net>, wrote:
I have not, but we've run these phones with SIP ALG devices before without issue. I'll have them check.
On 9/10/24 9:17 PM, Tim Burke wrote:
Have you tried placing the CPE in “bridged" mode? It’s been a while since I’ve done anything with Comcast CPE, but I remember their CPE doing SIP ALG when acting as a router.
On Sep 10, 2024, at 2:17 PM, Matt Hoppes < mattlists@rivervalleyinternet.net> wrote:
I have an employee who has recently switched to Xfinity cable service. Ever since they switched their internet service their work phones will not stay registered for more than about 3 minutes.
These same phones have been used on many ISPs without issues. The same config has been used behind multiple levels of NAT without issues.
She was fine, until she switched to XFinity.
Of course, XFinity support is absolutely worthless.
Anyone from XFinity Tier 3 or such that might be able to offer assistance?
I suspect it's something stupid with either NAT overload in the modem or the modem not keeping the SIP channels open.
I've tried playing around with registration times without any success. And again, we've never had issues with these phones or this setup with any other ISP.