15 Apr
2008
15 Apr
'08
7:27 p.m.
On Tue, 15 Apr 2008 19:14:52 EDT, Joe Abley said:
The downside to such a plan from the customer's perspective is that I'm pretty sure most of us would have been really bad helpdesk people. There's a lot of skill in dealing with end-users that is rarely reflected in the org chart or pay scale.
Of course - you're asking people who are *hired* because they're good at talking to inanimate objects made of melted sand, and asking them to relate to animate objects (namely, customers). Sounds like a recipe for disaster. :)