http://calgary.cbc.ca/regional/servlet/View?filename=ca_phones20030411 Phone service cut off after power outage Calgary - A power outage in a Telus equipment building knocked out phone service for thousands across southern Alberta Thursday night. The 911 service was also briefly affected, prompting an alert to flash across television screens, advising people who required emergency assistance to drive to the nearest fire or police station. That service was restored first. http://www.vnunet.com/News/1140109 The back-up generator kicked in but then itself suffered a fault which required the replacement of specialist parts, the firm said. Standby batteries for the back-up were exhausted by the time the repairs were completed, knocking out Demon's email and e-commerce services. Some leased line users lost their connection completely. Customer service phone lines also suffered, leaving users with a restricted service as they tried to discover what was going on.