On 4/9/12 8:21 PM, Brandon Ewing wrote:
I've been an AT&T DSL customer for 3+ years, with no issues until they started sending people into my neighborhood to "start retrofitting for UVerse". Since they've visited, my PPPoE has dropped once an hour, many times requiring me to restart my router (Cisco 877) to get my virtual interface to come back up.
Speaking with the front line on the phone has given me nothing but problems (in their defense, I do have a non-standard modem) -- could someone with knowledge provide me with a way to bypass the CSRs and speak to someone with clue to work out debug logs and figure out why I am suddenly an unhappy AT&T customer?
The same thing happened to me. You can try asking them to simply change the line from "fastpath" to "interleaved" or lower the sync rate. I was transferred to someone who made the changes live on the phone. After they retrofitted my neighborhood for Uverse, fastpath would no longer hold sync. I ultimately had to give up ADSL via my 877W because AT&T coincidentally no longer offered anything better than 2Mbps ADSL after the Uverse changes rolled through. ~Seth