-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi, Martin Hannigan wrote:
On Sat, Jan 9, 2010 at 9:37 AM, Paul Wall <pauldotwall@gmail.com> wrote:
On Thu, Jan 7, 2010 at 5:04 AM, Mike <mike-nanog@tiedyenetworks.com> wrote:
We just had a qwest outage of about 2 mins at 1:41am pst. When I called to report it I was told it was a 200+ emergency software upgrade due to a security concern, and that we will get a notice later after the fact. That's not a maintenance, that's an outage.
I hope everybody impacted on this list is claiming SLA.
Drive Slow, much like the M40, Paul Wall
SLA for what? < 2m of outage time related to an emergency maintenance event? I don't think so. Most agreement language covers this kind of event.
I think it comes down to disclosure policy. I cannot imagine qwest was the only provider who was hit by this emergency patch upgrade. I don't think general public is really keen in knowing the exact details of the vulnerabilities as much as getting some sort of heads up about emergency maintenance window which IMHO should have been issued. Given that I'm a staunch believer in openness when it comes down to outages related to critical infrastructure :-) regards, /virendra
You'll be lucky if you can badger your account team into a free dinner and/or some free beer for it.
-M<
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