Hi all, Thanks for all your kindly reply. I'm currently evaluating HP Service Desk, and CA Unicenter service desk. Remedy seems have no Chinese contact. RT seems too non-commercial :-) thanks! Yu Ning |-----Original Message----- |From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On |Behalf Of jeffrey.arnold |Sent: Thursday, September 19, 2002 3:19 PM |To: Yu Ning |Cc: nanog@merit.edu |Subject: Re: Popular trouble ticket management system for IP NOC | | | |On Thu, 19 Sep 2002, Yu Ning wrote: | |:: Have any idea of the current popular trouble ticket system |for the NOC ? |:: The system used to accept, dispatch, close, store and search trouble |:: ticket or customer case ? It's pretty much a NOC work flow system, |:: but more focused on IP NOC. |:: | |Definitely check the archives, this comes up often: | |http://www.merit.edu/mail.archives/nanog/ | |I've seen everything from $100 pc's running RT to multimillion |dollar distributed remedy installs used successfully. I |personally use RT 1.0, and like it. RT is available at: |http://www.bestpractical.com | |-jba |__ | [jba@analogue.net] :: |analogue.networks.nyc :: http://analogue.net |