On Sun, 04 Mar 2012 09:41:58 +0300, Daniel Rohan said:
Is your organization adopting any governance frameworks?
I certainly hope not - any organization that needs that many buzzwords in a seven word sentence has probably jumped the shark so far that it needs more than a governance framework to cure the dysfunction. http://www.itgovernanceusa.com/itil.aspx "ITIL (Information Technology Infrastructure Library) is a best practice methodology for managing IT as a service. Developed by the UK's Office of Government Commerce (OGC), ITIL is the most widely used approach for IT Service Management in the world and is used by companies including Disney, NASA, HSBC and HP. Organizations cannot be certified against ITIL, however it is widely used as a method of preparation for achieving ISO20000 certification. Individuals can be certified against ITIL, and you can read about ITIL qualifications below. ITIL provides a clear framework for the identification, planning, delivery and support of IT services to an organisation. ITIL's core principle is that IT services must be aligned with the requirements of the business and underpin all processes within the business. IT services should be a business driver, facilitating change, growth and meeting business goals. There are five core titles in the ITIL publication suite which cover:" Ouch. "IT services must be aligned with the requirements"??!? I've always wondered how companies stay in business if they're so dysfunctional that they need a framework to recognize stuff like that. Does deploying this stuff in functional organizations actually work? Does it do any good? (OK.. I'll admit there's a one-sentence throw-away about SLA's at the very bottom of that page - though we don't use them for "governance", just making sure that everybody's on the same page about stuff like who calls who when stuff breaks. Usually ends up including lots of clauses like "If you want us to fix the router you wanted installed in your building, you have to make sure our techs can get into the building..")