On Thu, 28 Jul 2005, Geo. wrote:
Jared,
Have you ever actually tried to get the updates using this method? It really does take the better part of a week and no less than half a dozen emails or phone calls and then there is the begging...
if it's critical to your business you'd think you'd have a support contract for it, eh? (or you decided that the 'better part of a week' and associated risk was an acceptable cost to your business) ('you' in the royal sense, not 'you geo')
Geo.
George Roettger Netlink Services
Cisco always has provided free upgrades to non-contract holders for security bugs.
eg:
http://www.cisco.com/en/US/products/products_security_advisory09186a008042d 51b.shtml
-- snip -- Please have your product serial number available and give the URL of this notice as evidence of your entitlement to a free upgrade. Free upgrades for non-contract customers must be requested through the TAC. -- snip --