I’ve done the exact same thing for this same exact company (TicketMaster).
On Nov 30, 2022, at 12:38, Van Dyk, Donovan via NANOG <nanog@nanog.org> wrote:
Long long time ago, I had a similar issue that could not get resolved through normal escalation means.
I ended up going on linked in and grabbing every executive and senior email contact I could find and notified them. Issue resolved in one day. Nothing gets a nocc moving fast like execs asking about random network issues.
This company was nowhere near the size of Ticketmaster though.
Regards, --
From: Ryan Hamel <administrator@rkhtech.org> Reply-To: "ryan@rkhtech.org" <ryan@rkhtech.org> Date: Wednesday, November 30, 2022 at 11:29 AM To: 'James Dexter' <james@althea.systems>, "nanog@nanog.org" <nanog@nanog.org> Subject: RE: Sites blocking ISP Addresses
Based on experience, all I can say is good luck. They do not respond to anyone.
Ryan
From: NANOG <nanog-bounces+ryan=rkhtech.org@nanog.org> On Behalf Of James Dexter Sent: Tuesday, November 29, 2022 8:43 AM To: nanog@nanog.org Subject: Sites blocking ISP Addresses
Dear list, We have address ranges that are being blocked by sites like Ticketmaster. Customer support is able to assist, and unable to receive a response from legal or hostmaster emails. What are the recommendations for requesting a removal from the blocked list at these sites?