Hello All, I have had a few emails regarding a perception that we have limited support to deal with issues such as panix.com, so I will just set the record straight. We provide a standard first level retail customer service line 24 hours by 5.5 days. (which gives business hours service in all world time zones). We provide 24 hour by 7 day customer service for resellers (typically ISPs, web hosting companies etc). We provide 24 hour by 7 day second level technical operations support. Most major registrars and ICANN have direct contacts into the technical parts of Melbourne IT. I received notification from several parties via email (but I don't read email 24 hours a day). We are looking at our processes to ensure that incidents such as occurred with panix.com can be addressed more quickly within Melbourne IT, and also checking to ensure that an appropriate number of external people have access to the right contacts at Melbourne IT to fast track serious issues. Regards, Bruce Tonkin Chief Technology Officer Melbourne IT