I have been a happy Google Business Apps user for a good year now. I cannot think of a single outage myself, although I have had an employee complain a time or two. As I work quite a bit more, and use the services quite a bit more, and have noticed nothing I am chalking there "issue" up to user error. Anyway that said I was curious to find out how there support is as I have not really had to use it. I just logged into my admin portal and called the following phone number: 800-598-3901. Within a minute I had a capable human on the phone who spoke good english. No offense to those who don't but hey I admit it is nice to pay for a service and have the ability to communicate with their support. He says that all business apps are online as of about 10 minutes ago. He also referred me to the link below if I wanted to keep up to date on the status of services and look into any issue. Looks like they have one issue reported on the 9th so they do maintain it. Anyway I am satisfied with the support. http://www.google.com/appsstatus#hl=en Thanks for the conversation... motivated me to get all the support information jotted down in case I do run into something. Cheers, Joe On Tue, Mar 15, 2011 at 5:53 PM, Roy <r.engehausen@gmail.com> wrote:
The pop server had some problems today for my account. Cleared about an hour later. The web version of the email worked fine.
Roy
On 3/15/2011 5:43 PM, Joe Renwick wrote:
I have a personal gmail account and several Google Apps accounts for email and other services for my business. Been using them constantly without issue. Please follow up if you find an issue on their end...
Joe
On Tue, Mar 15, 2011 at 5:15 PM, Atticus<grobe0ba@gmail.com> wrote:
Odd. I haven't had any problems at all.
-- Joe Renwick IP Network Consultant, CCIE #16465 GO NETFORWARD! Direct: 619-800-2055, Emergency Support: 800-719-0504 Is your network moving you forward?