On Thu, 23 Apr 1998, Curtis Villamizar wrote:
Hmmm... what else is there? http://www.iops.org/Documents/escalation.html Oh my! Look what it says at the end here... Point-of-contact information is required for each escalation level defined above. Telephone numbers and email addresses are required for each level. Information regarding appropriate protocols and methods for reliably making contact with each level should also be provided by the concerned organizations, including pager numbers, primary and alternate contacts, and information regarding preferred time windows, as appropriate. The contact information will be shared only among those providers who are IOPS members and who have subscribed to the process documented herein. While such sentiments may be appropriate in a private club, one wonders whether they should be found in documents from an organization that bills itself as the Internet Operators Organization. One also wonders whether a lot more could be accomplished simply by gathering the collected knowledge from the NANOG mailing list, NANOG meetings and other sources into a series of "Best Practices" documents. -- Michael Dillon - Internet & ISP Consulting http://www.memra.com - E-mail: michael@memra.com