On Mon, 14 Oct 1996, Kent W. England wrote:
One thing constructive I would note that I haven't seen yet is that while one can imagine many awful scenarios where your lovely NOC is absolutely leveled (*) by a horrendous accident, it is much more likely that your NOC will be forced to evacuate for some "trivial" reason. Perhaps asbestos. Perhaps a gas main leak in the street. Perhaps the fire alarms just keep going off. Perhaps the power went off and the fire marshall won't let anyone stay in the building without elevator power. It might very well have been the case that had BBN had a backup generator they might still have been forced to evacuate the building, if the fire dept was paying attention.
Ah, ya, but when I leave my POP I don't shut off the gear, so what if BBN staff had to leave (if there were any at that POP), the gear would be up and that is what counts.
You have to remember that it's harder to keep people in a given building than it is to safeguard the equipment there. You always have to be ready to send your NOC operators packing with a cell phone and a laptop for up to 48 hours, in case the building has to be evacuated for one of a dozen reasons. You should have a backup call center with an ACD set up in some other city or a contract with someone for a backup service.
Right, this is why we build a 2 or more NOCs, and have them all up all the time. Nathan Stratton CEO, NetRail, Inc. Tracking the future today! --------------------------------------------------------------------------- Phone (703)524-4800 NetRail, Inc. Fax (703)534-5033 2007 N. 15 St. Suite 5 Email sales@netrail.net Arlington, Va. 22201 WWW http://www.netrail.net/ Access: (703) 524-4802 guest --------------------------------------------------------------------------- "Therefore do not worry about tomorrow, for tomorrow will worry about itself. Each day has enough trouble of its own." Matthew 6:34