On Wed, 24 Apr 2002, Art Houle wrote:
Date: Wed, 24 Apr 2002 16:51:53 -0400 (EDT) From: Art Houle <houle@zeppo.acns.fsu.edu> To: Pete Kruckenberg <pete@kruckenberg.com> Cc: nanog@merit.edu Subject: Re: The Myth of Five 9's Reliability (fwd)
How to calculate uptime and get 5 9s
-do not include any outage less than 20 minutes. -only include down lines that are actually reported by customers. -when possible fix the line and report 'no trouble found'. -remember that your company is penalized by the FCC for bad ratings, so don't report any problems that you do not have to.
- Every ticket goes to "Open-Fixed" before hanging up... -- Yours, J.A. Terranson sysadmin@mfn.org If Governments really want us to behave like civilized human beings, they should give serious consideration towards setting a better example: Ruling by force, rather than consensus; the unrestrained application of unjust laws (which the victim-populations were never allowed input on in the first place); the State policy of justice only for the rich and elected; the intentional abuse and occassionally destruction of entire populations merely to distract an already apathetic and numb electorate... This type of demogoguery must surely wipe out the fascist United States as surely as it wiped out the fascist Union of Soviet Socialist Republics. The views expressed here are mine, and NOT those of my employers, associates, or others. Besides, if it *were* the opinion of all of those people, I doubt there would be a problem to bitch about in the first place... --------------------------------------------------------------------