Greetings, Approximately two weeks ago, dsl customers over our Qwest Megacentral service began to randomly drop offline. According to Qwest, each of the customers had "good birectional cell flow." However, each of the affected customers were unable to pass any IP traffic. I was able to restore traffic to the affected customers by bouncing their ATM subinterface. No hardware or software changes were made at our NOC. I find this to be a curious situation since many of our dsl customers have been connected continuously for 9-12 months. A few Qwest technicians covertly mentioned that "something was going on at the CO" but used codewords for fear of losing their jobs, while other Qwest technicians claim it was not their problem. Some of the techs outright hung up on the customer. So to make a long story short, I'm curious to know if anyone has the 'inside scoop' or has similar issues that just cropped up. Thanks in advance for your advice. Regards, Christopher J. Wolff, VP CIO Broadband Laboratories http://www.bblabs.com