Anyone Competent within ATT ASE (On Demand)?

I have an ASEOD change order (disconnect from EVC, then add to new EVC) that is effectively stuck and has taken 4 of my circuits down. I'm unable to initiate new changes to the affected circuits. I've got 2 tickets open, escalated to level 6, spoken with 2 different ENOC people, and no one seems to be able to do anything or help me, and no one knows how to get a hold of anyone that can actually work on On Demand circuits. Been at this for 12 hours now... This network automation stuff is fun, eh? Except when you outsource the people that fix it, and they apparently don't work on weekends... or don't exist at all. Thanks, Nick