On Fri, 21 Dec 2001, Peter Galbavy wrote:
This is probably because the people you talk to are employed by an 'out sourced' call centre company who has at some point in the past sat down with their client and built a call flow chart with all the things that these people should say, ask and do.
good point - though, of course, one would expect better from AT&T I remember the legal process for transferring ownership of the system ffrom MediaOne to AT&T - AT&T swore up and down how they were going to bring so much more technical, operational, managerial, and financial expertise and strength to the system than MediaOne ever could - what a hoot I guess I'm still spoiled from all those years I spent at BBN - building and supporting large networks for various government agencies and corporations - folks who actually cared about building serious network support organizations. Sigh.. Miles ************************************************************************** The Center for Civic Networking PO Box 600618 Miles R. Fidelman, President & Newtonville, MA 02460-0006 Director, Municipal Telecommunications Strategies Program 617-558-3698 fax: 617-630-8946 mfidelman@civicnet.org http://civic.net/ccn.html Information Infrastructure: Public Spaces for the 21st Century Let's Start With: Internet Wall-Plugs Everywhere Say It Often, Say It Loud: "I Want My Internet!" **************************************************************************