Since an amazing number of sites can't even implement "Postmaster" I don't think expanding the number of aliases improves things. Also, I think some people may have the problem statement reversed. It isn't the "newbie" sites with the worst problem (Ok, they can be a problem), but the older, established sites. Information entropy sets in. When people move on to new jobs, old aliases don't get updated. With dozens of mailing lists, the probability all the lists get updated correctly approches zero. "Postmaster" (or any of the dozen more aliases Vixie's document sets out) will end up pointing to someone's mailbox who left years ago. The more specific the aliases, the less it will get used, and the less anyone will notice it isn't working until its too late (the smoke detector battery problem). I'd much rather concentrate on getting *ONE* point of contact working, following the axiom, put all your eggs in one basket and watch the basket. The other more specific aliases are nice, but things break. And when those other aliases break, who are you going to contact? If folks like Vixie's I-D, all I would add is an opening paragraph which says.... Before doing anything else, make sure POSTMASTER works, we mean it this time. BTW, whatever happened to Dan Long's second-edition of the NOC telephone book? -- Sean Donelan, Data Research Associates, Inc, St. Louis, MO Affiliation given for identification not representation