On Mon, Apr 19, 2021 at 5:54 AM Mark Tinka <mark@tinka.africa> wrote:
It's all about convenience, and how much they can get done without speaking to human.
Hi Mark, Convenience is the most important factor in any security scheme. The user nearly always has a choice, even if the choice is as rough-grained as "switch to a different company." If your process is too onerous (the user's notion of onerous) then it simply won't be used. An effective security scheme is the strongest which can be built within that boundary.
If a key fob can be sent to them - preferably for free - that would help.
Hint: carrying around a separate hardware fob for each important Internet-based service is a non-starter. Users might do it for their one or two most important services but yours isn't one of them. Regards, Bill Herrin -- William Herrin bill@herrin.us https://bill.herrin.us/