Hi Matt,

please open a ticket with support@de-cix.net and/or call +1-212-796-6914 so that we can have a direct communication with you. We will work with you on resolving the issue right away.

Best regards,

Thomas

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From: NANOG <nanog-bounces+thomas.king=de-cix.net@nanog.org> on behalf of Matt Harris <matt@netfire.net>
Date: Thursday, 29. October 2020 at 23:19
To: Matt Hoppes <mattlists@rivervalleyinternet.net>
Cc: North American Network Operators' Group <nanog@nanog.org>
Subject: Re: DE-CIX - Wednesday 11:00am - 1:30pm Eastern

Matt Harris

Infrastructure Lead Engineer

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On Thu, Oct 29, 2020 at 11:10 AM Matt Hoppes <mattlists@rivervalleyinternet.net> wrote:

Hi Ed,
Thank you for that clarification.

On 10/29/20 12:05 PM, Ed dAgostino wrote:
> All,
>
>
> For clarification, DE-CIX New York operates over a dozen switches as
> part of our local switch fabric. ONE of our switches malfunctioned for
> about a two hour period prior to rebooting and that caused problems for
> customer networks connected to that switch during that period. All
> other switches were not impacted and the DE-CIX New York exchange did
> not go down.
>
>
> Ed d'Agostino

It looks as though something's going on again right now. I just lost sessions to one of the two route servers, and some but not all of my other peers on DE-CIX NY.