On 12/6/13, 1:14 PM, ebw@abenaki.wabanaki.net wrote:
why bother getting rcom to grovel through the records they should have kept (it happens to reseller model registrars, occasionally i'm asked if i can help a core registrant find their member (reseller)), just do a transfer request to another registrar (i'm not volunteering) and get the registrar-of-record changed.
now you know the (gaining) r-of-r, and the (gaining) reseller (if any), and you're free to do whatever else you want.
Unfortunately, that won't work, because:
Status:CLIENT TRANSFER PROHIBITED
... means that the domain name is locked against transfers, and someone will first need to login at the existing reseller to unlock it (and probably to get the transfer authorization code, too). To the original poster: Why won't Register.com give you the reseller name? Is it because you're not one of the people listed in their account records? If so, I can't fully blame them; my company (also a registrar, although we don't have resellers) also gives out as little information as possible to "strangers" to discourage social engineering hijacking attempts. Many companies will confirm information but not volunteer it, leading to boring conversations along the lines of "Well, I can't tell you, but can you think of the name of anyone at your company that might have registered the domain name? No... no... no...". Have the person listed in the Register.com records call them and you may get further.
the hammer to use if rcom hangs due to enoresellerrecord is icann complaince, which in time is effective.
Sadly, ICANN compliance will not do a thing for any individual domain name incident. Their mechanism for such things is to pass complaints on to the registrar, even when the registrar IS the problem, as if they're the Better Business Bureau. I've never seen them intervene in an individual domain name case. I once spent a great deal of my time trying to get ICANN compliance to do something in a few egregious cases before realizing that they explicitly do not see that as their role. I'd initially assumed their unhelpfulness was gross incompetence, but it turned out to be a sort of reverse Hanlon's razor. -- Robert L Mathews, Tiger Technologies, http://www.tigertech.net/