Sounds fishy to me..... Is the line somehow tied to his MAC? jas -----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Robert L. Harris Sent: Monday, February 05, 2001 8:54 PM To: nanog@merit.edu Subject: PhoenixDSL/Telocity/Megapath Just got some news that in a neat twist of sales between PheonixDSL, Telocity and Megapath, anyone originally on Pheonix's line will be without support. A friend of mine in the mean time tried to hook up a new firewall and can't get past his gateway, but can ping the gateway. The windows box originally installed works fine though. Someone at Level 1 customer support says "yeah something's wrong" and he won't be able to do anything until he gets a new Telocity DSL router for his DSL. This of course will take 3 weeks to ship. This sound normal? Does the person on the other end of the phone have a clue? (i.e. Anyone at Telocity/Megapath know the truth of what's going on with them? ) I have some customers using them for small businesses. No, cablemodems and other dsl systems aren't available where he is right now. Robert :wq! --------------------------------------------------------------------------- Robert L. Harris | Micros~1 : Senior System Engineer | For when quality, reliability at RnD Consulting | and security just aren't \_ that important! DISCLAIMER: These are MY OPINIONS ALONE. I speak for no-one else. FYI: perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);'