I think I noticed this actually start a bit longer than that. Around the time they started charging for BGP sessions and IP blocks on existing customers. So at least a year but I think closer to two years ago.

On Tue, Oct 16, 2018, 6:22 AM John Hurley <j0hn.hurl3y@gmail.com> wrote:

I am glad I'm not the only one. I've noticed similar. Just when I get used to one rep it seems I have a new one.

On Tue, Oct 16, 2018, 6:04 AM Ryan Gelobter <ryan.g@atwgpc.net> wrote:
Anyone else seen terrible support and high turnover of sales/account people at Cogent the last few months? Is there something going on over there internally? I'm sure some people will say Cogent has always been crap but in the past their account reps and support were pretty good. It seems to have gone downhill the last 12 months really bad.

Regards,
Ryan