15 Mar
2001
15 Mar
'01
6:41 p.m.
On Thu, Mar 15, 2001 at 09:40:28PM +0000, Stephen J. Wilcox had this to say:
OK, I just created Wilcox's law of customer support..
this states that for every choice you give users the number of potential problems increases proportianally.
s/proportionally/exponentially/ After all, customers interact with other customers, and worse, with sales folk. -- Scott Francis scott@ [work:] v i r t u a l i s . c o m Systems Analyst darkuncle@ [home:] d a r k u n c l e . n e t PGP fingerprint 7ABF E2E9 CD54 A1A8 804D 179A 8802 0FBA CB33 CCA7 illum oportet crescere me autem minui